Service Lifecycle Management (SLM) Engineer, Customer Service

Deion of responsibility:

Service Lifecycle Management (SLM) engineer needs to work together with R&D team during the whole service lifecycle period to ensure an efficient and profitable service business. SLM engineer has following main responsibilities:

?Participating Business Line project steering group (PSG) and managing serviceability project (including project planning, service tasks coordinating, resource controlling, etc.) to ensure all serviceability packages delivered together with new product launch,
?defining service concept/service requirements to ensure a continuous improvement of serviceability during product development,
?defining/maintaining service parts catalog to ensure an economic and efficient service part flow in field,
?developing/maintaining technical document/ information to ensure a fast and smooth transferring of product/service knowledge to regional service organizations,
?participating in change/update process and being responsible for generating of Update Instruction to improve product performance in field,
?monitoring product/service performance in field and continuously improving product serviceability to ensure a profitable and sustainable service business in country organizations.

Experience required:
1. Min. 3 years of field service experience on medical imaging products or other equivalent experience
2. Experience of working in an International culture is preferred.

Language Skills:
Fluent oral and written English

Education :
Bachelor degree or above in Engineering

客戶服務(wù)部服務(wù)管理工程師（Service Lifecycle Management Engineer）

職責(zé)：
客戶服務(wù)管理工程師需要和產(chǎn)品研發(fā)工程師在產(chǎn)品的整個(gè)生命周期過程中緊密合作以確保有一個(gè)高效且盈利的客戶服務(wù)業(yè)務(wù)。客戶服務(wù)管理工程師具有以下職責(zé)：

?參與產(chǎn)品開發(fā)項(xiàng)目管理組并管理服務(wù)子項(xiàng)目 （包括項(xiàng)目的計(jì)劃，任務(wù)的協(xié)調(diào)及資源的調(diào)配），以確保所有客戶服務(wù)相關(guān)的任務(wù)在產(chǎn)品上市前及時(shí)完成，
?在產(chǎn)品開發(fā)過程中定義服務(wù)策略和服務(wù)需求，持續(xù)提高醫(yī)療產(chǎn)品上的服務(wù)便捷性，
?定義/維護(hù)服務(wù)備件清單，以確保的現(xiàn)場服務(wù)備件的經(jīng)濟(jì)且高效流通，
?編撰/維護(hù)服務(wù)技術(shù)服務(wù)文檔以確保產(chǎn)品知識/服務(wù)信息能快速平穩(wěn)轉(zhuǎn)移到各地區(qū)售后服務(wù)機(jī)構(gòu)，
?參與產(chǎn)品更改/更新流程并負(fù)責(zé)撰寫服務(wù)更新指導(dǎo)書來持續(xù)改進(jìn)現(xiàn)場產(chǎn)品的性能，
?監(jiān)測現(xiàn)場產(chǎn)品/服務(wù)流程的表現(xiàn)并持續(xù)改進(jìn)產(chǎn)品服務(wù)便捷性以確保各國家和地區(qū)售后服務(wù)業(yè)務(wù)的盈利性和可持續(xù)性。

經(jīng)驗(yàn)要求：
三年以上的醫(yī)療影像產(chǎn)品的售后服務(wù)經(jīng)驗(yàn)或其它同等經(jīng)驗(yàn)。
最好有在國際團(tuán)隊(duì)中的工作經(jīng)驗(yàn)。
流利的口語和書面表達(dá)能力。

教育背景
本科或本科以上的工程專業(yè)學(xué)歷